THE REPRESENTATION OF PATIENT EXPERIENCE AND SATISFACTION IN PHYSICIAN RATING SITES. A CRITERIA-BASED ANALYSIS OF ENGLISH- AND GERMAN-LANGUAGE SITES

The representation of patient experience and satisfaction in physician rating sites. A criteria-based analysis of English- and German-language sites

Abstract Background Information on patient experience and satisfaction with individual physicians could play an important role for performance measures, improved health care and health literacy.Physician rating sites (PRSs) bear the potential to be a widely available source for this kind of information.However, patient experience and satisfaction a

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